Posts Tagged ‘Web site traffic’

Jun 1010

What’s Behind Those Long URLs? Tracking Codes, Of Course!

Every day around 3pm, I get my afternoon update of The Washington Post via e-mail.  Each update contains a summary of about a dozen stories and links to the full story on the Post Web site.  Every time I get an update from Facebook about a message from a friend or a comment on one of my updates, I get a URL to click on.

Have you ever noticed how long these Web addresses are?  Ever wonder why these URL are so long?

The answer is simple: tracking codes. Tracking codes are strings of text added to the end of a URL that let you track the source of a click.  For example, if your organization has an e-mail newsletter and you want to know how many people click on the links in your e-mails, you add tracking codes to the URLs.  Your usage tracking software will almost always treat the URLs with the tracking codes as unique from the same URLs without the tracking codes.  So, when looking at your usage reports, you can look at usage overall to specific pages and then figure out how much of the traffic came from the e-mail newsletter.

If you usage Google Analytics for usage tracking, Google has a terrific URL builder that create properly formatted tracking codes to track the source of clicks, specific campaigns, even the duration of your campaign.  Here’s an example of how it works:

Let’s take the URL to my recent blog post on magazine subscriptions on the iPad.  The URL looks like this if I navigate directly to it:

http://www.thematrixfiles.net/blog/am-i-really-going-to-pay-4-99-for-one-issue-of-time-magazine/

When my marketing team promotes this blog post e-mails, Twitter, Facebook, etc., we use the Google URL builder to add tracking codes.  Here’s a sample URL:

http://www.thematrixfiles.net/blog/am-i-really-going-to-pay-4-99-for-one-issue-of-time-magazine/?utm_source=Twitter&utm_medium=SM&utm_campaign=blog

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Jul 0810

Where Did All My Traffic Go?

In recent months, several clients reported declines in their Web site traffic.  “Where did all my traffic go?” they asked anxiously.  Turns out, the traffic is still there, but it’s dispersed and these clients have to look at usage reports from different sources to learn their true usage patterns and volume.

The number one reason for the seeming decline is splitting up Web traffic over multiple domains.  For example, many clients are moving to Web-based membership databases hosted by their providers.  Which means they now have usage at www.association.org and www2.association.org. Their Web traffic is now on two different servers, in different log files.  So, if a lot of your functionality (e.g., member directory, events calendar, meeting registration, manage profile) moved to another server, your traffic on the main Web site could take a nosedive.  The solution?  Get usage reports from your providers, arrange to download log files and run reports yourself, or add Google analytics or Webtrends on Demand to your header files to get consolidated reports.
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Joanna Pineda

CEO, Founder & Chief Troublemaker, Matrix Group

A wannabe-techie CEO’s insight on effective marketing strategies, customer service, leadership, Web 2.0 and beyond

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