What’s Your Membership Experience?

I’ve blogged in the past about Vistage, the CEO membership organization that I’ve been a member of for five years. I was talking with a Vistage VP a few weeks ago and he summed up the Vistage experience quite succinctly: strong peer advisory group with well-​​​​run meetings, effective coaching and world-​​​​class speakers. In other words, […]

JP Rule #10: Never Deliver Bad News Via E-​​mail or IM. Never.

Just as our moms and Miss Manners tell us to never to break up with someone via email or Facebook, I tell my Project Managers to never, ever deliver bad news to clients or staff via e-​​​​mail or instant messenger (IM). Delivering bad news via email or IM is just plain bad business so why […]

JP Rule #3: Never Let Your Client Make a Mistake

The Matrix Group running team wanted t-​​​​shirts for a couple of races this Spring and Summer. We ordered black running shirt with our logo printed using a sublimation process, meaning that instead of being an applique, the ink is fused into the shirt fibers. This ensures the shirt remains breathable and the logo will be […]

Beer and Cream Cheese Agile Methodology Revisited

Just over a year ago, I blogged about how the MatrixMaxx team was using an agile software methodology we’ve dubbed “beer and cream cheese.” MatrixMaxx is Matrix Group’s Web-​​​​based association management software (AMS) that is used by dozens of trade associations and professional societies to manage their membership applications and renewals, meeting registrations, committee rosters, tradeshows, […]

Campbell Wealth Management Web site Redesign

Matrix Group partnered with Campbell Wealth Management a leading financial advisor firm to launch a redesigned Web site.  Matrix Group worked closely with Campbell and his team to create a Web site that strongly connected with his personal philosophy, “to build, manage and protect clients’ financial wealth through a superior level of service with one […]

Crowdsourced Software Development?

This afternoon, the MatrixMaxx team at Matrix Group held a Town Hall meeting with clients to get feedback on about a half dozen features slated to go into the 10.1 version (scheduled for release in early February).  We could have surveyed clients via e-​​​​mail or a Web survey; we could have conducted a focus group; […]