Posts Tagged ‘Google’

All day long, I sit in meetings where my staff, clients and I try to intuit what customers and members want.  We look at usage reports, search logs, customer feedback forms, guestbook entries, and survey results.  All of these sources give us insight into what customers do, seek and want.  But after conducting a focus group for a client this evening, I’m reminded that we need regular face time with our customers and we need to just ask them what they want.

Tonight’s focus group was amazing.  Nearly two dozen people gave up two hours of their day to discuss why they are members of an organization, what they like about the Web site, and what would make their jobs easier.   Some of the ideas were mind-blowingly simple, while others were flat out brilliant.  If half of the product ideas prove economically feasible, this organization has a product road map for the next year.

Speaking of product road maps, I am in the habit of calling a couple of customers after each release of our association management software, MatrixMaxx.  I call to check-in, get feedback on new features, and, most importantly, ask them for  the one thing they would like to see in a future release.  For the 9.1 release, the suggestions were all spot on, some were so easy to implement we wondered why we hadn’t done the work earlier, and some proved to be blockbusters.

But what do you do when you have zillions of customers and you get a flood of customer requests on a regular basis?  Google Moderator allows communities to post suggestions/questions and then vote on all ideas submitted.  President Obama used Google Moderator to accept questions for an electronic town hall meeting; citizens submitted and then ranked questions; the President answered the most popular questions. Read the rest of this entry

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• Tags: association management, Barack Obama, customer service, Google, software development

What do the iPhone, Facebook, Twitter and Google have in common?  They have great platforms that have contributed greatly to their success!  What’s a platform and why does it matter?

Wikipedia defines a platform as “a place to launch software. It is an agreement that the platform provider gave to the software developer that logic code will interpret consistently as long as the platform is running on top of other platforms.”

I’m convinced that Facebook zoomed past MySpace because it launched a developer platform earlier.  The developer-friendly platform lets developers create zillions of cool apps and suck more of our time, energy and loyalty.  How many quizzes have you filled out on Facebook?

The iPhone is no different.  Apple opened up its platform, hosted a user-friendly store and nine months later, iPhone users had downloaded 1 billion applications, most of them free or under $5.  My husband says he can purchase or download apps for his Blackberry but it’s not easy and the apps are on multiple sites.  No fun at all.

Twitter’s platform lets developers capture streams of data from the millions of tweets posted every day.  Born from these streams are apps that let us visualize tweets, manage tweets, search tweets, map tweets.
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• Tags: Facebook, Gadgets, Google, software development, Twitter

When I’m researching a product, I go to the Web. When I’m looking to hire a candidate, I go to the Web. All day long, I’m running searches in Google and other search engines. So it only stands to reason that customers, prospective customers and prospective staff are likely running Google searches on my company, Matrix Group. And when they do, what do they find?

Some call it ORM – Online Reputation Management – or the art of managing how you and your company are perceived online.  ORM starts with tracking mentions of your company on the Web, anywhere on the Web, in every nook and cranny.  So how do you that?  There are tools and services, but I like:

• Google Alerts.  Google lets you create e-mail alerts for keywords and phrases.  Every time Google indexes a new page with your keyword or phrase, you get an e-mail.
• Of course, you should also be checking how your company shows up in the main Google search and the Google blog search.
• Twitter search.  This is a real-time search of Twitter posts that Google doesn’t necessarily index and certainly not fast enough.  You can even create an RSS feed out of specific searches.

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• Tags: Google, marketing

Last week, I had the pleasure of attending a keynote session by Chris Sacca, former Head of Special Initiatives at Google, during the ASAE Technology Conference.  Boy was it fun to hear about what it’s like to work at Google, Google’s core values, the perks, and the future of search.  I was so inspired by Chris’ words that I decided to follow him on FriendFeed.  I’m relatively new to FriendFeed, but it feels like I’m stalking Chris Sacca. I can now follow this guy’s tracks as he views, posts, comments, and bookmarks across the Web.  Do I really want all this information about one person?  Even for me, this is starting to feel like TMI (too much information).

But first, let me tell you about Chris’ speech, which was terrific.  Among the things he talked about:

• What is Google’s secret sauce? Chris says that Google has become a powerhouse because they take really talented engineers, present them with really big problems, and then give them lots of computing power to solve those problems.
• The 20% Rule. Evidently, everyone at Google can allocate 20% of their time to whatever they want, so long as: they log their actiivities in the projects database and they present their work to their peers every few weeks.  If a project is deemed worthy, the responsible staff will be given more staff time and computers.
• You only get laughed at when your ideas are too small. Google leaders Eric Schmidt, Sergey Brin and Larry Page want all Google staff to think big and use their brains and computers to solve really big problems.
• The 150 feet rule. In addition to having over a dozen cafes on the Google campus, there are snacks every 150 feet to feed the body, feed the mind, and encourage socializing and networking.
• Search is going to get a whole lot better soon. Although the Google home page looks the same, the search technology behind it is getting better every day.  Google now tracks what we click on when we search; in the future, the search results for the same keywod may be different for you and me, based on our individual preferences and past history.
• Google Trends is not only cool, it’s surprising what we can learn from search patterns. Chris says that Google Trends can predict the box office success of a movie and where the flu will hit.

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• Tags: Blog, Google, social networking, Twitter

I had the pleasure of speaking at the ASAE Technology Conference, taking place until tomorrow at the DC Convention Center.  My topic? Dealing With Big Trends in a Small Staff Organization. Here are the 5 big trends I discussed:

1. Your Browser as the New Operating System. The Web browser is increasingly the platform for mission critical applications, like association management systems, intranets, document management systems and e-mail.
2. Conversation is King. We used to talk about creating a communications strategy.  Today, we need to create a conversation strategy because customers are interested in engagement, in two-way conversations.
3. Unified, Integrated Data. I call this the Amazon Effect.  Our customers expect us to know who they are, communicate with them in a personalized way, and give them personalized offerings.  We can’t do this unless we have a unified view of their activities and interactions.
4. Zen Tech Warrior. These warriors want information on specific topics, when they want it, on the device(s) of their choice.  Take me, for example.  I might want my magazine in print, news via e-mail, and alerts via text.  Can your database handle these preferences and can you execute on this information?
5. Green Computing. We all know that we need to do our part to reduce energy consumption and save the planet.  Data centers represent 1.5% of the electricity demand in the US.  Think green when you buy computers and peripherals.

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• Tags: association management, Blog, Browsers, Google, leadership, social networking, Twitter

One of the goals of the last redesign of the Matrix Group Web site was to make my bio more prominent in search engines. I had previously resisted putting any information about me on the Web site for a variety of reasons, but my new biz team reasoned that since I do a lot of speaking and writing, people will Google my name; when that happens, we want the Matrix Group Web site to pop-up on the first page, if not first on the list of results.

I typed “joanna pineda” into Google tonight and this is what I found:

• An interview that I did for The Washington Post back in 2003 is the number one result.  This makes sense, given The Post’s Google page rank.  Here’s a wikipedia page on how Google page rank works.
• This blog, The Matrix Files, is the 3rd listing.  This is great, exactly what we wanted.  The blog strategy is working.
• The About Joanna Pineda page on the Matrix Group Web site is the 4th listing.  Fabulous.

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• Tags: Google, Matrix Group, Site search

As if it weren’t enough that Google catalogs the Web, tracks traffic to our site, and helps us get from point A to point B, a new service from Google claims to be an early warning system for outbreaks of the flu.

Google flu trends, a service from Google.org, the search giant’s philanthropic arm, analyzes search terms that are related to the flu and creates maps of the US that presumably show where there are outbreaks of the flu. So, if I type “flu symptoms” into my browser, Google will take my search terms and my IP address, and interpret that someone in VA has the flu. In typical Google fashion, typing in the words flu symptoms, aches and pains, chest congestion and other terms will register in Google flu trends because the analysis has shown that these search terms tend to go together and they are indeed related to the flu. Read the rest of this entry

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• Tags: Google

Whitney Houston sings “Where do broken hearts go?” Me, I have often wondered what becomes of broken or lost Web pages — you know, the URLs that used to work but now display a 404 or file not found error. Are these pages deleted from the servers? Or have they just been unlinked? And what do I do if I really need the information and it’s now gone?

You’ll be glad to know that there is a whole movement devoted to changing the content of the Internet from ephemera to artifacts. Internet libraries are springing up everywhere to catalog and preserve Web pages, images, even audio and video files.

The largest (I think) Internet Library is the Internet Archive, a “nonprofit organization dedicated to building and maintaining a free and openly accessible online digital library, including an archive of Web.” The archive is a collection of snapshots of Web pages from the around the world, taken at various points in time. Read the rest of this entry

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• Tags: Data Recovery, Google, Matrix Group, Site search, Web 2.0

In 28 days, we Americans get to vote for a new President. On the one hand, I have been glued to the TV during both conventions and the debates, and I’m reading everything I can about the candidates and their platforms. On the other hand, I’m completely sick of the politics, the inflated promises, and the false statements. Since I’m a bit of a political junkie, I have been scouring the Web for some of the most informative and innovative resources on the election. Here are some of my favorite sites:

My Election Decision is aimed that the coveted undecided voters. You take a quiz and the system tells who your candidate should be.

I think the New York Times has the best election coverage of any of the major news outlets.

The Washington Post and CNN also have a good election centers.

Google has created a series of Google maps that chart the timeline of both candidates’ lives, map Twitter posts about the election, and show where the candidates are on the campaign trail. Be sure to reload this page a couple of times to see all of the possible maps. Read the rest of this entry

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• Tags: Barack Obama, Google, Twitter

Last week, I needed to convert miles to kilometers.  A couple of weeks ago, I wanted to find a sushi restaurant in Alexandria.  In both cases, I turned to Google.

We normally think of Google as a really terrific search engine where you type in a keyword or phrase and get results, but here are my favorite tips for getting the most out of your Google searching:

• You can use Google as a calculator; simply enter the calculation you’d like done into the search box.  Example:  5*9+(sqrt 10)^3=
• If you want the status of a flight, enter the airline and flight number.  Example:  American 2182
• If your caller ID is showing an area code you don’t recognize, just type it into Google. Example:  415
• Want to know how your favorite stock is doing?  Type the ticker into Google.  Example:  MSFT
• Come across a word you don’t know? Type define before the word.  Example: define obsequious
• If you’re mobile and need information, simply text message your search query to 466453 (Google on most devices)
• Looking for a the closest Chinese restaurant, go to maps.google.com and type the address + Chinese (or pizza or Italian or hardware store).  Example: 1033 N.Fairfax Street Alexandria, VA  22314 pizza

Finally, if you want to know what Google knows about your Web site, try these: Read the rest of this entry

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• Tags: Google