Comments on: You Call That a Site Search? http://www.thematrixfiles.net/blog/you-call-that-a-site-search/ a blog by Joanna Pineda, CEO, Matrix Group Mon, 06 Feb 2012 19:21:41 +0000 hourly 1 http://wordpress.org/?v= By: Joanna Pineda http://www.thematrixfiles.net/blog/you-call-that-a-site-search/comment-page-1/#comment-74 Joanna Pineda Mon, 18 Aug 2008 04:27:24 +0000 http://www.thematrixfiles.net/?p=51#comment-74 Oh god, Levis totally missed an opportunity to direct you to the model that succeeded the 503 jeans! Which is exactly my point. Site searches should not just tell you about content that exists on the site, they should direct you to related content or next generation content when the original content is no longer available. In this instance, how cool would it have been if the Levis site said something like, "503 jeans are no longer being made, but we think you'd like the 50x jeans." You'd be all over it. Oh god, Levis totally missed an opportunity to direct you to the model that succeeded the 503 jeans! Which is exactly my point. Site searches should not just tell you about content that exists on the site, they should direct you to related content or next generation content when the original content is no longer available. In this instance, how cool would it have been if the Levis site said something like, “503 jeans are no longer being made, but we think you’d like the 50x jeans.” You’d be all over it.

]]> By: patti stokes http://www.thematrixfiles.net/blog/you-call-that-a-site-search/comment-page-1/#comment-69 patti stokes Sun, 17 Aug 2008 22:41:49 +0000 http://www.thematrixfiles.net/?p=51#comment-69 i experienced the same problem locating a pair of skinny 503 jeans. i contacted levis.com who responded to my e-mail by sending me back to their home page. lack of communication on their part; alot of frustration for me. i experienced the same problem locating a pair of skinny 503 jeans. i contacted levis.com who responded to my e-mail by sending me back to their home page. lack of communication on their part; alot of frustration for me.

]]> By: Joanna Pineda http://www.thematrixfiles.net/blog/you-call-that-a-site-search/comment-page-1/#comment-19 Joanna Pineda Fri, 18 Jul 2008 11:29:12 +0000 http://www.thematrixfiles.net/?p=51#comment-19 I just posted a comment on your blog. I could not agree more with your comments. I ordered a pair of pants from Nordstrom last year. I love them and want another pair, but now I can't find the pants. Heck, I can't even access my order history to click back to the original product. All I can access is my last transaction, which is not useful to me in this case. What if I were able to go back to my original order, and reorder? And if the product wasn't available, how about suggesting another pair? Given that women's clothing changes every season, this only seems reasonable to me. Is that too much to ask? I want to buy another pair of skinny black pants!!!! Nordstrom, my favorite department store, are you listening?! I just posted a comment on your blog. I could not agree more with your comments.

I ordered a pair of pants from Nordstrom last year. I love them and want another pair, but now I can’t find the pants. Heck, I can’t even access my order history to click back to the original product. All I can access is my last transaction, which is not useful to me in this case.

What if I were able to go back to my original order, and reorder? And if the product wasn’t available, how about suggesting another pair? Given that women’s clothing changes every season, this only seems reasonable to me.

Is that too much to ask? I want to buy another pair of skinny black pants!!!! Nordstrom, my favorite department store, are you listening?!

]]> By: The NitPicky Consumer http://www.thematrixfiles.net/blog/you-call-that-a-site-search/comment-page-1/#comment-15 The NitPicky Consumer Thu, 17 Jul 2008 22:09:34 +0000 http://www.thematrixfiles.net/?p=51#comment-15 You are very correct; online stores need to beef up the information they are providing on their products. What are they scared of? More sales? I linked to your post from my blog and commented on it ... http://www.nitpickyconsumer.com/2008/07/searching-through-jungle-of-online.html You are very correct; online stores need to beef up the information they are providing on their products. What are they scared of? More sales? I linked to your post from my blog and commented on it …
http://www.nitpickyconsumer.com/2008/07/searching-through-jungle-of-online.html

]]> By: David Baxa http://www.thematrixfiles.net/blog/you-call-that-a-site-search/comment-page-1/#comment-8 David Baxa Fri, 27 Jun 2008 11:33:21 +0000 http://www.thematrixfiles.net/?p=51#comment-8 Joanna, I'm really impressed! All I can say is that you are an inspiration to me. I need to get off my duff and initiate regular thought leadership for my employees and for my customers/potential customers! Thank you for your wake-up call! Joanna,
I’m really impressed! All I can say is that you are an inspiration to me. I need to get off my duff and initiate regular thought leadership for my employees and for my customers/potential customers!

Thank you for your wake-up call!

]]> By: SA http://www.thematrixfiles.net/blog/you-call-that-a-site-search/comment-page-1/#comment-3 SA Sun, 15 Jun 2008 12:59:27 +0000 http://www.thematrixfiles.net/?p=51#comment-3 You'd think they would simply get a Google search box. At least those work. You’d think they would simply get a Google search box. At least those work.

]]>