Oct 0831

Why Perfect References Aren’t Always a Good Thing

My favorite business guru, Tom Peters, blogged recently that “hiring is the most important aspect of business” and I couldn’t agree more. I know down to my core that if we hire the right people, they will take care of our customers, they will be passionate about our business, and they will always strive to do the right thing.

Why is why, in addition to interviewing well and having great writing/coding samples, candidates for positions at Matrix Group must have great references. Paradoxically, we’re less inclined to hire a person with a perfect track record and perfect references, you know, the person who has never missed a deadline, never gone over budget, and never had a project go south. Why?

Because top talent has experienced some serious screw ups and they have recovered, and they have seen the impact of poorly managed or poorly engineered projects.

Don’t get me wrong. I don’t want to hear about one screw up after another, but I do want candidates to tell me what they have learned from their mistakes and those of others, and how their experiences will help them avoid FUBARs in the future.

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About the Author

Joanna Pineda

Founder, CEO Matrix Group International

CEO, Founder & Chief Troublemaker, Matrix Group

A Chief Troublemaker's insight on effective marketing strategies, customer service, leadership, Web 2.0, Web 3.0 and beyond.

Joanna is known for her visionary big-picture thinking and drive for excellence. Combining her broad liberal arts background and passion for technology, she started Matrix Group in 1999, today a leading interactive agency. As a trusted advisor, Joanna inspires and motivates her clients and employees alike to simply, "be better." Joanna's mantra: "DO or DO NOT. There is NO TRY!"

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