Comments on: Did You Forget Your Order? — My Favorite Customer Service E-Mails http://www.thematrixfiles.net/blog/my-favorite-customer-service-e-mails/ a blog by Joanna Pineda, CEO, Matrix Group Mon, 06 Feb 2012 19:21:41 +0000 hourly 1 http://wordpress.org/?v= By: Nate Eagle http://www.thematrixfiles.net/blog/my-favorite-customer-service-e-mails/comment-page-1/#comment-2067 Nate Eagle Wed, 28 Oct 2009 14:30:23 +0000 http://www.thematrixfiles.net/?p=1488#comment-2067 My favorite emails come from Dreamhost, the host of my websites. Their sorta-monthly newsletter is all text (NOT an obnoxious HTML email) and is filled with personality. Just to show you what I mean, here's a quotation from their most recent newsletter: <blockquote> Hiya, it's the September Newsletter, DreamHost-iest-style! Not only is it coming to you a week into October, it's also coming to you from 35,000 feet over Nebraska... site of our new FLOATING DATA CENTER! While everybody else TALKS about "cloud computing", we at DreamHost take it to its most extremely INSANE limit! We figured, hey, building a data center is already pretty darn difficult, why not just go ahead and make it a few orders of magnitude moreso? But at the same time get all the myriad benefits that only a data center actually physically IN the clouds can provide: * 100% earthquake resistance. * 100% fire resistance. * 100% Somali pirate resistance. * 100% solar power reliability (we just float along with the sun). * 100% wireless networking provided by aircell.com. * -40 degrees (F and C) outside => just open a window for cooling. Don't get me wrong, there's a TON of incredibly difficult logistics that go into making a floating data center, not the least of which was hunting and trapping all the Pegasuses we mount our racks to. Pegasai? They don't call us DREAMHost for nothing. </blockquote> It's just humor writing, made to entertain me and the author, but it creates real affection on my end for Dreamhost. I think of them as people and personalities, rather than a blank-wall service provider, to be ditched as soon as a better offer is found. And all because their emails aren't dry, crusty pitches to buy more. My favorite emails come from Dreamhost, the host of my websites. Their sorta-monthly newsletter is all text (NOT an obnoxious HTML email) and is filled with personality. Just to show you what I mean, here’s a quotation from their most recent newsletter:

Hiya, it’s the September Newsletter, DreamHost-iest-style! Not only is
it coming to you a week into October, it’s also coming to you from
35,000 feet over Nebraska… site of our new FLOATING DATA CENTER!

While everybody else TALKS about “cloud computing”, we at DreamHost take
it to its most extremely INSANE limit!

We figured, hey, building a data center is already pretty darn difficult,
why not just go ahead and make it a few orders of magnitude moreso? But
at the same time get all the myriad benefits that only a data center
actually physically IN the clouds can provide:

* 100% earthquake resistance.
* 100% fire resistance.
* 100% Somali pirate resistance.
* 100% solar power reliability (we just float along with the sun).
* 100% wireless networking provided by aircell.com.
* -40 degrees (F and C) outside => just open a window for cooling.

Don’t get me wrong, there’s a TON of incredibly difficult logistics that
go into making a floating data center, not the least of which was hunting
and trapping all the Pegasuses we mount our racks to. Pegasai?

They don’t call us DREAMHost for nothing.

It’s just humor writing, made to entertain me and the author, but it creates real affection on my end for Dreamhost. I think of them as people and personalities, rather than a blank-wall service provider, to be ditched as soon as a better offer is found. And all because their emails aren’t dry, crusty pitches to buy more.

]]>