http://www.thematrixfiles.net/blog/istockphoto-uses-twitter/ a blog by Joanna Pineda, CEO, Matrix Group Mon, 06 Feb 2012 19:21:41 +0000 hourly 1 http://wordpress.org/?v= http://www.thematrixfiles.net/blog/istockphoto-uses-twitter/comment-page-1/#comment-1064 Kevin Wolfe Wed, 18 Mar 2009 10:49:51 +0000 http://www.thematrixfiles.net/?p=606#comment-1064 Joanna, great post on how social networking sites/tools can be a viable customer service delivery channel. I can see opportunities where organizations could use SN sites as a way of communicating with their business partners as well as customers as part of their organization's disaster recovery efforts. Communication during a disaster is one of the most challenging and important part of business resumption…especially when the customers depend on your services for critical things like the delivery of healthcare and pension payments. Joanna, great post on how social networking sites/tools can be a viable customer service delivery channel. I can see opportunities where organizations could use SN sites as a way of communicating with their business partners as well as customers as part of their organization’s disaster recovery efforts. Communication during a disaster is one of the most challenging and important part of business resumption…especially when the customers depend on your services for critical things like the delivery of healthcare and pension payments.

]]>